Cancellation & Rescheduling
01. Rescheduling
We value your time and the maintenance of our facilities. You can move a session yourself from My Bookings at least 5 hours before it starts, once per booking. Peak and off-peak prices differ: a dearer time is paid for (your Pulse Park credit first, then the difference) and a cheaper one gives the difference back.
02. Cancellation
If you need to cancel your session, we require a minimum of 48 hours (2 days) notice to issue a full refund or credit. Please note that cancellations made within this window are ineligible for refunds as the time slot has been secured exclusively for you.
Refunds are added to your Pulse Park credit straight away. Use it on your next booking or ask for a payout from My Bookings. If Pulse Park has to cancel a session (weather, maintenance, closure), you get the full amount back whatever the notice.
Late Requests & No-Shows
Failure to provide the required notice windows for either rescheduling or cancellation will result in the forfeiture of the booking fee. No exceptions will be made for late requests once the respective windows have passed.
For technical issues during booking management, please contact Support immediately.